Calle 16, Variante Las Palmas #28-51, Medellín, Antioquia

Check in time is at 15:00 and Check Out time is at 13:00. After this time an additional charge will be made, please inform reception if you wish to stay longer than the reserved time.

Luggage: We store your luggage in a secure and guarded warehouse. For more information contact Ext: 1107.

Photographer: If you require this service contact Ext: 1107.

Religious services and tourist information: For information on locations of the nearest churches contact Ext: 1107, 1104.

Medical services: In case of a medical emergency, please contact the front desk and we will coordinate your transfer to the nearest hospital (15 minutes) Ext: 1101, 1102, 1135.

Generals: No smoking in the room:
All our rooms are NON smoking. In case of smoking in this or other internal spaces you accept the additional charge of cleaning and deodorization.
Towel washing:
If towels are left hanging, it means that you will use them again.
No coverage:
No coverage: If you wish to opt out of coverage, please call Ext: 1104, 1107, 1132.

Environment: Dear guest, you can help us make a difference.

Every day energy resources and millions of gallons of water are used to wash towels and sheets, which are only used once. Because of our environmental commitment to saving water and energy, we kindly recommend you to consider the following:

• Stretch or hang your towel for reuse.
• If you wish to have your sheets changed, please contact the front desk.

Thank you for helping us conserve the environment.

Housekeepers: If you need extra pillows, towels and blankets, cribs, room arrangements, please contact Ext: 5 or 133

TV and Remote Control: Enjoy a wide variety of channels in the comfort of your room
For a list of channels click HERE

Credit cards: Visa, MasterCard, American Express, Debit cards and cash.
Per Hotel policy, we do not accept personal checks.
- We receive Colombian pesos and U.S. dollars to pay for services provided by the hotel. We do not exchange foreign currency in our facilities.
- Personal checks are not accepted.
For more information please contact Ext 1107.

To contact any of the following areas dial:
- 0 Switchboard
- 1101/03/04 Receipt
- 1107 Concierge
- 1107 Buttons
– 1115 Room Service
- 1142 Housekeeper
- 1112 Laundry
– 323 Spa
- 1124/26 Gym

Our telephone switchboard is completely electronic and this allows you to communicate directly with the services of the Hotel or the outside, without the intervention of the operator. The amount of local, national and international calls will be automatically registered in our control equipment and you will be billed the exact corresponding total on a daily basis.

To communicate between rooms, dial the room number.
Local Dialing: Dial 0 + number.
National Dialing: Dial 0 + 09 + city code + number.
International dialing: Dial 0 + 009 +1 + country code + number.
Consult indicative HERE

1. In case of fire, smoke or burning odor, immediately call the emergency line by dialing Ext. 1107, 1101, 1167, 1135, 1194, 1100. If the threat of fire is imminent, please leave your room trying to remain calm and activate the alarm through the RED PULL buttons located at the ends of each floor.
2. Indicate the room number and give a clear description of the location and nature of the accident or fire.
3. In case of smoke, wet a towel covering nose and mouth while evacuating the building.
4. Follow, without alarm, the instructions of the hotel staff or the fire department. Our staff has been trained for these types of emergencies and they will assist you at your request.
5. If you leave your room, note where you are in relation to the exit stairs, and please close windows and doors when leaving your room.
6. Please inform Ext. 1107, 1101, 1167, 1135, 1194, 1100 of any abnormal situation you notice.
7. If you hear an alarm and after 30 seconds it does not stop sounding, evacuate the building by the nearest evacuation route.

1. All our rooms are NON smoking. In case of smoking in this or other internal spaces you accept the additional charge of cleaning and deodorization.
2. The hotel is not responsible for money, jewelry or other valuables left in the room. For your protection, please use the safety deposit box provided for this purpose. Safety deposit boxes are available at the front desk at no additional cost.
3. We ask you to be careful while using items such as electric irons, shavers or hair dryers. In case of damage, the cost of repair will be charged to your account.
4. Please do not remove the towels from the rooms, as the appropriate towels will be provided in the wet areas, spa and gym services.
5. When your account does not show a credit, the hotel will request partial payments to cover it.
6. Any non-registered person making use of the accommodation must follow the procedure of registering and paying a surcharge of 100% of the current fee.
7. The hotel assumes no responsibility for the entry of unauthorized food and disclaims any liability for any consequences resulting from the ingestion or handling of such food.
8. To use the public areas of the hotel and our restaurants, please wear appropriate clothing and shoes (Shorts, flip-flops, pajamas, etc. are not allowed in the restaurants).
9. Remember that you have the responsibility to comply with the following laws issued by the National Government:
    a. Prohibition of tobacco or cigarette consumption in enclosed areas. Resolution 1956 of March 30, 2008.
    b. Illegality of carrying and/or consumption of narcotic or psychotropic substances, unless expressly prescribed by a doctor. Law 1367 of December 21, 2009.
    c. Criminal and civil penalties for sexual exploitation and abuse of minors. Article 17 of Law 679 of 2001.
    d. Regulation on arms, ammunition and explosives. Decree 2535 of 1993.
10. The Hotel reserves the right of admission.

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With Movich, you can earn LifeMiles miles per stay at our hotel to invest in your next trip as you wish. For more information contact Ext 1107.